Fred Reichheld\"s 2006 book The Ultimate Question, that question being, «How likely is it that you would recommend this company to a friend or colleague?»-challenged the conventional wisdom of customer satisfaction programs....

Running from the enemy…Dr Maria Martinez has finally escaped The Project facility that has been controlling her since birth. But in going against The Project’s rigid protocol, the powers at the very top of the organisation will go to any length to re-initiate her. Their aim?...

Innovation, often tempered by the language of inclusion, has become an indispensable element of contemporary development policy and practice in the so-called Global South....

No matter how fast you run, the past always catches up with you A gripping and tense thriller’ Heat A must have’ Sunday Express Dr Maria Martinez is out of prison and on the run. Her mission? To get back to the safety of her family....

Do you know when the Duke of Albemarle arranged Britain’s first boxing match, between his butler and his butcher? Or when the first speeding fine was issued for exceeding 2 mph in a built-up area?The Times On This Day is a fascinating delve into often significant, and sometimes unusual, moments throughout history....

Renowned industrial expert Geoffrey Owen analyses the complex reasons behind the delayed modernisation of British industry....

The Times has the most famous letters page of any newspaper. This selection spanning the years 1914-1918 shows precisely why. While many letters relate to issues around the Great War, there is room for a myriad of subjects concerning the great British public of the time which capture the mood of the nation at this key period in British history....

We are at the start of a new wave of management. The recent financial crisis highlighted problems not just in the economic system, but also in the way that many companies are governed and managed. Now modern management has reached its end game and we approach a new era in leadership....

Ideas are like buses, you wait forever and then 500 come along at once. The Big Idea Book is 500 novel, ingenious and downright crazy ideas designed to inspire, amuse and divert. Developed by the team behind the innovative website, Idea-a-Day at www.idea-a-day....

From the man behind the bestselling How to series comes more essential business wisdom…and this time, it\"s nicely broken up into 50 digestible nuggets. This is dip-in, dip-out content – easily read, understood and implemented and complete with engaging illustrations....

Let\"s face it, if you want to get ahead in business you cannot avoid people management – but we\"re often promoted because we\"re good at what we do, not because we display great management skills. We owe it to the people we manage to read up on the subject and get skilled!...

Chemistry for the IB Diploma, Second edition, covers in full the requirements of the IB syllabus for Chemistry for first examination in 2016. The Second edition of this well-received Coursebook is fully updated for the IB Chemistry syllabus for first......