This book contains great insights for both the practitioners and the academicians. Complaint management has long been considered as an under-researched topic.However, the need for more rigorous research in this field has become urgent since the study of services marketing has got momentum during the last decade....

Axial flow fan blades are the important parts in ventilation and therefore an accurate estimation of the stresses, deformations and vibration characteristics are required in the design of the blade to avoid failure and obtain an optimum weight and cost....

The new direction of development of the automotive vehicle ride comfort and driving smoothness is associated with the advancement of the machine parts design, e.g....

The high thermal stresses generated at the contacting surfaces of single-clutch system (pressure plate, clutch disc and flywheel) due to the frictional heating during the slipping, This thermal stresses are consider one of the main reasons of clutch failure for contact surfaces....

This book contains great insights for both the practitioners and the academicians. Complaint management has long been considered as an under-researched topic.However, the need for more rigorous research in this field has become urgent since the study of services marketing has got momentum during the last decade....