After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists....

While women and men have many of the same health problems, these problems can affect women differently, both in terms of physical manifestation and social impact. Moreover, some disorders and concerns are exclusive to women or are simply more common in women....

Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School ofIndustrial and Business Studies, University of Warwick Barbara Morris, Department of Management ...