Much is stated and written about the new world of work, but how much do we know about the contemporary workplace? What influence have Japanese management techniques had on the way work is organized? Have the systems and mechanisms of control changed radically in recent years, or are they much the same as they have always been?...

How do businesses go beyond the prescriptive policies and make the shift from the \"low road\" of cost to the \"high road\" of innovation and value?...