This is a story of four families struggling to survive in the time of the 1812 war. The Benjamins found freedom from slavery in Upper Canada. Now with their white neighbours and friends, the Lockwoods, both families must defend a new homeland from impending American invasion. These families are the Loyalists, living near Niagara Falls....

Leland Kinsey's much-anticipated new and selected poetry collection, Galvanized, ranges from Kinsey's home in the rugged mountains of northern Vermont to the towering stone lighthouses and highland shielings of his ancestors' Scotland....

In today\'s highly competitive environment, good products and good marketing aren\'t enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive....

Whether it\'s leading a brainstorming meeting for a staff of five or giving a keynote speech to an audience of 5000, public speaking with confidence and competency is an essential skill for success. Unfortunately, many people feel uncomfortable and even afraid when it comes to standing up and delivering a presentation....

In today\'s hurly-burly work environment, many businesspeople find it challenging to avoid distraction, stay focused, use their time and energy to maximum benefit, and gain ground on important goals and outcomes....

As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in today\'s fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times mre to gain a new customer than to retain a current one....