Menken I.
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Библиография книг автора
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Menken I.
The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition
The first and second edition of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service\'s book, the authors once again present a step-by-step guide to Business Relationship Management....
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Blokdijk G.
Menken I.
Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to use bringing Theory into Action
Ensure Your IT Services Keep Up With Your Customer\'s Capacity Demands. Capacity Management and this book\'s primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. This book is based on the best practice ITIL framework....
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Blokdijk G.
Menken I.
Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action
Improve infrastructure availability and take care of Advanced availability solutions - Monitoring, autonomic, virtualisation, provisioning, workload & system automation with this book....
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Blokdijk G.
Menken I.
IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action
If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are contractually required to produce measurable results; youwill be pleased to find that this book serves as both a roadmap and a checklist for achieving I...
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Blokdijk G.
Menken I.
Supplier Management Best Practice Handbook: Evaluating, Sourcing, Managing and Delivering Supplier Excellence in Relationships, Quality and Costs - Ready to use bringing Theory into Action
Finally, there is a practical guide to managing supplier performance. This much-needed book is a must read for all executives and practitioners who are looking for ways to measure and improve the performance of their suppliers and reduce supply risk. Understanding supplier performance is vital to ensuring a well-functioning supply network....
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Menken I.
Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes
Microsoft, HP, IBM, Dell and many more are setting up numerous mega-data centres across the globe to provide Clients with Virtualization solutions. Prepare for taking advantage of the Perfect Storm and understand the way you need to work with it, and mana the services that use this computing approach....
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Blokdijk G.
Menken I.
Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing Theory into Practice
Contains ready to use Security policies and procedures. The book lays out in a comprehensive way an organization wide process to develop a secure information structure. The insights range from high level strategies, to lower level tactics, with a few verypractical examples thrown in here and there....
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Blokdijk G.
Menken I.
Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice
Covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement....
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Blokdijk G.
Menken I.
IT Governance Metrics Measurement and Benchmarking Best Practice Workbook: Roadmap, Implementation and Management - Ready to use supporting documents bringing Theory into Practice
A set of tools to deal with a challenging leadership issue. It is rare that you find a detailed and pragmatic guide to something subject to such mis-understanding and debate. Governance in general and IT governance in particular is often left to the realm of politics, personality and perception....
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Blokdijk G.
Menken I.
ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPPI exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains....
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Blokdijk G.
Menken I.
Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice
Everything in this book is tried, true, and respected in the field. The author has synthesized and made accessible the best practices and theory from a variety of sources and experiences, laying out the path forward in a clear and direct style that makes this one of the key guides for successful knowledge initiatives....
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Blokdijk G.
Menken I.
Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process
A wealth of Information, templates, blueprints and insights. An excellent source for information and guidance. The book\'s main parts cover: how to plan, lead and manage outsourcing initiatives and a guide for outsourcing entrepreneurs....
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Blokdijk G.
Engle C.
Menken I.
The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant
Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services....
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Blokdijk G.
Brewster J.
Menken I.
Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook
Business continuity and disaster recovery are hot topics in IT these days and with good reason. The problem is, no one who actually works IN IT has time to deal with it. Enter this Workbook. This is a great book because it provides the big picture and the details in a really readable style....
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Blokdijk G.
Menken I.
Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk.
This book is not primarily for software test and QA professionals who are working in \'typical\' organizations. The Best Practice approach in this book is based on ITIL and is well suited to any IT organization that takes its software testing serious....
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