Most tasks require a person or an automated system to reason - to reach conclusions based on available information. The framework of probabilistic graphical models, presented in this book, provides a general approach for this task....

Your company\'s reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool....

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier....

Long recognized as the most comprehensive reference work available on the subject, this guide remains the only complete reference to the weapons currently in service in ships, submarines, and naval aircraft around the world. It is the only book of its type to explain the transformation of the U.S....