Experience marketing that inspires unwavering brand loyalty Customer experience management is no longer an option, a nice??“to??“have, or a remote step in the five year strategic plan. Now is the time to act, embrace technology and build connected exp...

Balanced Scorecards and operational dashboards measure organizational performance and Microsoft Excel is the tool used worldwide to create these scorecards and dashboards. This book covers time-proven step-by- step processes on how to guide executive teams and managers in creating scorecards and dashboards....

Balanced Scorecards help organizations clarify their strategy, translate strategy into action, and successfully execute their strategy. Operational dashboards are critical for monitoring and managing high performance....

Special Edition Using Windows 98 Second Edition covers new features such as Internet Explorer 5 and Internet Connection Sharing. Now that Windows 98 has been available for over a year, many new insightful tips have been discovered that weren\'t known at the time of the original release....