Designed as a true teaching text complete with pedagogical features to support learning, this book will provide a rigorous yet accessible approach to the new area of knowledge management. Based on empirical research rather than anecdotal evidence, the text is written specifically for a student audience rather than an academic one....

Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector....