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Simple steps to effective meetings that will change the way you work. People spend up to 60 per cent of their working day in meetings, but all too often they leave feeling overwhelmed and confused. Sound familiar?...

Be the best you can be in presentations, meetings, negotiations and networking. Collins Key Business Skills gives you the tools you need to succeed in business if English is not your first language....

Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions,......

This volume provides activities that help teachers to select, structure and teach their lessons around films, providing adaptable ideas with popular examples at all levels. The book includes ideas on how to integrate film into a general course and how to set up film projects and contains a glossary of helpful terms....

This book is for language teachers who want to increase cultural awareness and interaction among their students. The authors define the subject broadly and include activities relating not only to cultural achievements, but also to......