The autobiography of a legend, completed by the woman who knew him best Through nigh-on forty years of laconic brilliance on Radio 1, a musical taste which defined a culture and his wildly popular Radio 4 show, Home Truths, John Peel reached out to an audience that was as diverse as his record collection....

{\\rtf1\\ansi\\ansicpg1252\\deff0\\deflang1033{\\fonttbl{\\f0\\fnil\\fcharset77 Avenir;}{\\f1\\fnil\\fcharset0 MS Sans Serif;}} {\\colortbl ;\\red0\\green0\\blue0;} \\viewkind4\\uc1\\pard\\keepn\\nowidctlpar\\sa130\\sl340\\slmult0\\qj\\tx360\\cf1\\i\\f0\\fs18 Book of Reality \\i0 finds Score, Helaine, Pixel, and Jenna journeying back to Calomir, Pi...

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business....