The second edition of this bestselling book, \"Return on Investment in Training and Performance Improvement Programs\", guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs....

Part One, Problem, impact and costs of turnover - Impact of Turnover, definitions, turnover/retention model, how turnover rates are calculated, statistics about turnover; Why turnover is a serious problem, the issues, the problem of mismatches, the responsibilities, retention as a strategy, the payoff; Costing turnover, fully loaded, using a fully ...